Shipping policy

SHIPPING POLICY

Last updated: November 2, 2026

FREE U.S. SHIPPING
We offer FREE standard shipping on all orders delivered within the contiguous United States (the 48 continental states). We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations.

PROCESSING TIME
Orders are processed within 1-3 business days (Monday to Friday, excluding U.S. holidays). Orders placed after 2 PM ET or on weekends are processed the next business day. You will receive an email confirmation when your order is placed, and another email with tracking information when it ships.

DELIVERY TIME
Once shipped, most orders arrive within 3-7 business days. Total estimated delivery time is 4-10 business days from the date of your order. Delivery times are estimates and are not guaranteed. Delays can occasionally happen due to carrier volume, weather, or holidays.

MULTIPLE PACKAGES
Our products ship from different warehouses across the United States. If you order more than one item, your order may arrive in separate packages on different days, each with its own tracking number. You will not be charged extra for this.

LARGE ITEMS
Large items such as walking pads and treadmills are shipped by ground carrier to your door (curbside or front door). Please make sure someone is available to receive heavy packages. Inside delivery and assembly are not included.

ORDER TRACKING
All orders include tracking. You can track your order using the link in your shipping confirmation email. Tracking can take up to 24-48 hours to update after you receive it.

ADDRESS ACCURACY
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, email us right away. We can update the address only if the order has not shipped yet.

LOST, STOLEN OR DAMAGED PACKAGES
- If your tracking shows "delivered" but you cannot find your package, please check around your property and with neighbors, then contact us within 7 days of the delivery date.
- If your package arrives damaged, please take photos of the box and the item and email us within 7 days of delivery. We will send a replacement or issue a refund.
- If your package is lost in transit, we will work with the carrier and send a replacement or issue a full refund.