Refund policy

RETURN & REFUND POLICY

Last updated: November 2, 2026

At Premium Store, we want you to love what you ordered. If something isn't right, we're here to help.

1. 30-DAY RETURNS
You have 30 days from the date you receive your order to request a return. To be eligible, the item must be:
- Unused and in the same condition you received it
- In its original packaging, with all parts, accessories and manuals included
- Accompanied by your order number or proof of purchase

2. HOW TO START A RETURN
Email us at [YOUR SUPPORT EMAIL] with your order number and the reason for the return. Please do not send items back without contacting us first. Returns sent without authorization cannot be accepted.
If your return is approved, we will send you the return address and instructions. Our products ship from different U.S. warehouses, so the return address may differ from the address on your package.

3. RETURN SHIPPING
- Defective, damaged or wrong item: return shipping is FREE. We will send you a prepaid label or a replacement.
- Change of mind: the customer pays return shipping. Original shipping costs are non-refundable.
Large items (such as walking pads and treadmills) must be packed securely, preferably in the original box, to avoid damage in transit.

4. DAMAGED, DEFECTIVE OR WRONG ITEMS
Please inspect your order when it arrives. If your item is damaged, defective or not what you ordered, contact us within 7 days of delivery. Include your order number and photos of the item and packaging. We will make it right with a free replacement or a full refund.

5. NON-RETURNABLE ITEMS
- Items that have been used, assembled with damage, or altered
- Items missing parts or original packaging
- Gift cards
- Items marked "Final Sale"

6. EXCHANGES
The fastest way to get a different item is to return the one you have and place a new order. If you received a defective or damaged item, we will replace it at no cost.

7. REFUNDS
Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may take a few extra days to post the credit.

8. LATE OR MISSING REFUNDS
If you haven't received your refund after 10 business days, first check with your bank or card company. If you still need help, email us at [YOUR SUPPORT EMAIL].

9. ORDER CANCELLATIONS
You can cancel your order for a full refund before it ships. Email us as soon as possible. Once an order has shipped, it must go through the standard return process.

10. CONTACT US
Questions about returns or refunds? We're happy to help.
Email: thiagoudia1987@gmail.com
Store: Premium Store